Ficode success story · Field service technology
Connecting field teams, managers and customers through one workforce management platform
How Ficode developed a connected field-service solution for job scheduling, real-time engineer tracking, offline updates, timesheets and digital invoicing.
Built from scratch
Complete mobile + web solution3–6 month delivery
From initial build to deliveryAWS-hosted platform
Offline job-status synchronisationEasier reporting
Protected access for team rolesOne connected workflow for field service operations
Ficode designed and built this field-service management platform from scratch, connecting managers, service engineers and customers through one application. Delivered in approximately 3–6 months and hosted on AWS, the solution supports scheduling, real-time updates, offline synchronisation, timesheets, customer feedback and invoicing.
The solution connects job creation, allocation, tracking, completion, customer feedback, expenses, leave and invoicing. Ficode’s published case study describes a mobile application with central management workflows.
Field jobs are harder to manage when teams are disconnected
The project brief required a single system to allocate engineers, track their work, coordinate supervisors, manage leave and expenses and issue customer invoices. Online and offline operation mattered for engineers working on-site.
Operational challenge Disconnected activities
Job allocation
Assign tasks and resourcesSite updates
Keep managers informedJob closure
Record work and invoiceWith Ficode Connected field workflow
Allocate
Drag-and-drop job assignmentTrack & sync
Location, status and offline updatesClose & bill
Timesheets, PDF invoices and paymentsAssign the job. Track the visit. Complete the service. Send the invoice.
Over a 3–6 month engagement, Ficode engineered the complete solution from scratch, connecting scheduling, communications, mobile field operations, invoicing and customer interaction.
Job scheduling and allocation
Drag-and-drop job assignment helps dispatch work to service engineers.
Tracking and live chat
Supervisors can follow location and status and communicate with engineers.
Offline field updates
Job and message information can synchronise with the server after reconnection.
Timesheets and invoicing
Weekly engineer timesheets, PDF invoices by email, and partial or full payment support.
Three audiences. One coordinated service process.
The platform connects operations staff, field engineers and end customers with workflows suited to their roles.
Manager / supervisor
Assign jobs · track work · manage timesheetsWorkforce platform
Central job and communication workflowService engineer
Receive jobs · update status · work offlineBetter visibility from assignment to payment
Faster job allocation
Managers can assign service requests to engineers more quickly through coordinated scheduling.
Improved engineer productivity
Mobile access to assignments, field updates and timesheets helps engineers stay focused on delivering work.
Reduced administration
Connected job records and workflows reduce the need for repetitive coordination and paperwork.
Faster invoicing
Digital completion records and PDF invoicing help move work more quickly towards billing.
Better field visibility
Managers gain clearer oversight of engineer location, job progress and operational status.
Better customer experience
Timelier communication, service updates and feedback support a more connected customer journey.
Android field application with .NET-backed services
Ficode built the platform from scratch in approximately 3–6 months, hosted on AWS. The published technology stack includes Android, ASP.NET, Microsoft SQL Server, jQuery, HTML, Bootstrap and Google APIs.
