AWS Cloud Operations Governance & Knowledge Transfer
Ficode mapped the deployed services, recorded how they connected and produced written procedures for cloud releases, on-premises QA deployments and common support problems. The work focused on practical handover rather than further platform development.
The project in context
The client had modernised its platform on AWS. The next task was making everyday operation easier for the people taking ownership of it. Ficode mapped the deployed services, recorded how they connected and produced written procedures for cloud releases, on-premises QA deployments and common support problems. The work focused on practical handover rather than further platform development.
An AWS platform without a shared operating guide
The smart-building platform had been modernised, but operating it still depended on knowledge held by individual engineers. The internal team needed a clear way to understand service dependencies, manage releases and troubleshoot problems without piecing instructions together from different sources.
The challenge Before
Service dependencies
Engineers needed to trace 33 services and their connections.Release procedures
Cloud and QA deployments relied on scattered instructions.Incident response
Fault diagnosis and recovery depended on specialist knowledge.With Ficode Connected Approach
Service reference
Mapped service purposes, dependencies and data stores.Deployment guides
Recorded cloud and QA release steps, including rollback.Operational runbooks
Prepared incident checks, recovery steps and handover notes.Document the platform. Explain the tasks. Prepare the team.
Map
Documented the purpose, dependencies, communication paths and data stores for 33 deployed services.
Deploy
Set out Kubernetes-based cloud deployment steps and Jenkins-driven on-premises QA procedures, including rollback instructions.
Respond
Prepared diagnostic guidance for data pipeline faults, unhealthy services, access issues and mobile delivery failures.
Hand over
Organised recovery sequences, monitoring checks and recommendations for version-controlled operational documentation.
From an alert to a recorded resolution
Identify the issue
Engineer identifies the affected service through monitoringCheck the runbook
Apply the documented action or rollbackRestore & verify
Confirm health signals and update the recordCONNECTED OUTCOME
The documentation follows a simple operating sequence from alert to resolution and record update.
A more usable handover for ongoing AWS operations
33 services documented
A service-level reference covering purpose, dependencies and data stores.
More repeatable releases
Written cloud and QA deployment steps with rollback guidance.
Clearer incident handling
Runbooks for recurring fault categories and checks after recovery.
Less reliance on individual engineers
Shared procedures to support internal ownership and onboarding.
Confirmed technology and implementation scope
Amazon EKS, ECR, S3, CloudWatch, CloudFormation, VPC, IAM and Application Load Balancer. Delivery: Jenkins, Docker, Kubernetes manifests, AWS CodeBuild, AWS CodePipeline, GitOps and Argo CD. Platform: MongoDB, Kafka, ZooKeeper and Elasticsearch.
