Turning Emailed Attachments into Validated Case Material on an AWS Healthcare Platform
Ficode built an email-intake capability that receives messages, processes attachments and links validated material to the right platform record. External senders continue using email, while archive extraction, file conversion and record attachment are handled within the platform workflow.
The project in context
External partners already sent material by email. Before the platform could use it, someone had to download attachments, unpack archives, convert files where needed and link them to the right record. Ficode built an AWS-based intake capability to automate those steps.
Handling incoming files without adding work for senders
Images, documents and archives arrived outside the platform and needed manual preparation. Downloading, unpacking, conversion, checking and uploading created repeated operational work, with room for inconsistent handling.
The challenge Before
Manual file handling
Staff downloaded attachments, unpacked archives and prepared files for upload.Different attachment types
Images, documents and archives required handling appropriate to their formats.Record association
Processed files needed checking and linking to the relevant record.With Ficode Connected Approach
Automated preparation
The intake workflow processes attachments, extracting archives and converting files.Consistent processing path
Each attachment is classified before processing appropriate to its type.Validated record attachment
Content is validated before attachment to the relevant platform record.Building intake around the material senders already provide
Receive inbound material
Receive incoming email and its attachments within the intake workflow, allowing external senders to retain their existing submission method.
Classify each attachment
Identify each attachment by type so images, documents and compressed archives receive the processing appropriate to their file format.
Process files and archives
Extract compressed archives and convert files where needed, sending files found inside archives through the same attachment processing steps.
Validate and attach content
Validate the processed content before it enters the platform, then attach the resulting material to the relevant case or record.
From an incoming message to its platform record
Receive
Receive the inbound email together with its attachments.Classify
Identify each attachment type before selecting appropriate processing.Process and attach
Extract archives, convert files, validate and attach to relevant records.CONNECTED OUTCOME
The capability automates the preparation steps between receiving an email and making its processed attachments available in the platform.
A consistent path from email to usable case material
Automated attachment preparation
Downloading, archive extraction, conversion, checking and record attachment become part of the platform’s automated intake workflow.
Consistent file processing
Images, documents and compressed archives follow one processing path, with handling appropriate to each attachment type.
Linked record content
Validated material is attached to the relevant platform record, making processed files available within the application.
Familiar submission channel
External partners continue sending material by email, while the platform handles the preparation steps after receipt.
Confirmed technology and implementation scope
Amazon SES | Amazon S3 | AWS-backed Platform. Capability labels: Email Receipt | Attachment Classification | Archive Extraction | File Conversion | Content Validation | Record Attachment.
